/policies/

Policies/Waivers

Pleasure Island Rentals abides by the following policy guidelines to protect the best interest of all stakeholders, including our valuable customers. We want to ensure that our products and services are to the highest standard for each and every renter. Our policies help us to make that possible. If you have any additional questions please feel free to contact us so that we can best serve you!

  • Must be 18 years of age to rent, no exceptions.
  • All waivers must be filled out. If reservation done via internet or phone, waiver must be signed upon delivery.
  • No refunds for early returns or due to weather.
  • If you break it you buy it.
  • All equipment should be returned in the shape delivered, this includes free of sand and river mud.
  • Any reservation made online or via phone is a binding contract.

P.I.R Cancellation Policy

Due to the high demand for our rental equipment and the costs of holding items on reserve the following cancellation fees are to be assessed:

Canceling a reservation within 24 hours of the start date of the reservation; no refund will be given

Canceling a reservation within 48 hours of the start date of the reservation; a 25% refund will be given

Canceling a reservation within 72 hours of the start date of the reservation; a 75% refund will be given

Any canceled reservation outside of 72 hours of the start date of the reservation; an 85% refund will be given

*A full refund will not be given on any canceled reservation due to the high yielding credit card processing fees, sales taxes, and the cost of holding an item on reserve that is imposed on Pleasure Island Rentals. Thank you for your understanding.


NCDOT Bike and Safety Laws